457. Essential Strategies to Maximize Communication Effectiveness

Clients who have a clear understanding of the after-hospital care required for their pets—including medication administration, when to make follow up appointments, side effects to watch for, how to perform self-care, proper diet, how to monitor important health conditions, and when to make follow-up appointments—are more likely to have a positive surgical outcome. This session will discuss communication strategies throughout the surgical journey for both the veterinary healthcare team and the client.

Sponsored By:

Courtney Campbell


Dr. Courtney Campbell - Veterinary Media Correspondent | Santa Barbara, Calif.

Dr. Courtney Campbell is a veterinary surgeon, media personality, and chief creative officer of Vet Candy. He graduated in 2005 from Tuskegee University School of Veterinary Medicine, after which he completed three internships and a residency training program. He became board certified in small animal surgery by the American College of Veterinary Surgery in 2019. Dr. Campbell has been recognized with the Lily Merit Award in veterinary school, the Best Clinical Presentation at the Veterinary Orthopedic Society Meeting, and most recently an Excellence in Journalism award at the Global Pet Expo. In addition to serving as an adjunct professor at the University of Hartford and being a featured lecturer for Merck Animal Health, Dr. Campbell is also a frequent guest expert on programs such as The Doctors, Home and Family, The Real, Live with Kelly, and Rachel Ray. He is a co-host of Pet Talk, a national talk show on Nat Geo Wild; host of a pet parent education series on YouTube; and host of The Dr. Courtney Show podcast on Pet Life Radio.


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CE Credits
1.00 Continuing Education (CE) credit  |  No certificate available
1.00 Continuing Education (CE) credit  |  No certificate available
2 Questions