482. How to Train Your Centennial

Only available as part of a package

Centennials, also known as Generation Z, were born in the mid 90s through the early 2010s. This session will discuss why Centennials are so different from Millennials, what changes hospitals will have to make to engage them, and how to adapt a practices training program to their unique learning styles. Attendees will also learn how to increase training retention and discover the most important aspect of training Centennials.

Heather Romano

MHRM, SPHR, SHRM-CP

Managing Director of HR and Training | iVEt360 | Portland, Ore.

Heather has been in the veterinary field for 25 years, having held nearly every position found at a veterinary practice, including regional multi-unit director and private hospital management consultant. She holds a master's degree in human resources, is dual certified in human resources through the HR Certification Institute and Society for Human Resource Management, and is currently working towards her juris doctorate. Throughout her career, Heather has found that a practice's culture, leadership, and training are cornerstones to retaining team members and creating a client experience that cultivates loyalty. Her goal is to help the veterinary field elevate its employee relations to draw the best long-term talent possible.