483. Managing Passive-Aggressive Personalities, Part I

Heather has been in the veterinary field for 25 years, having held nearly every position found at a veterinary practice, including regional multi-unit director and private hospital management consultant. She holds a master's degree in human resources, is dual certified in human resources through the HR Certification Institute and Society for Human Resource Management, and is currently working towards her juris doctorate. Throughout her career, Heather has found that a practice's culture, leadership, and training are cornerstones to retaining team members and creating a client experience that cultivates loyalty. Her goal is to help the veterinary field elevate its employee relations to draw the best long-term talent possible.